Customer Success

We provide a range of professional services to get you started quickly
and ensure your long-term success with JourneyApps.

Customer Success Management

Your Customer Success Manager will regularly meet with you to understand your needs and challenges, gather feedback on our platform and provide technical advice to overcome project roadblocks. Our Customer Success Managers are also software developers with a deep understanding of our platform, coding and app deployments. Their experience with the successful deployment of hundreds of applications to thousands of users means you get advice and assistance that’s rooted in real-world experience and valuable lessons learned.

Application Development

Don’t have developers, or don't have enough capacity to develop apps with your own IT teams? That shouldn’t hold back your digital transformation plans. Our experienced implementation partners provide end-to-end application development solutions, ensuring your organization benefits from the power of our app development platform, even where development capacity is constrained or may not yet exist.

Warranties and tailored support solutions ensure your application is built to specification the first time, and you have the support you need to deploy your application to users.

Training

Online and live developer training cover all topics necessary to get developers started using the platform. Live training is conducted by senior JourneyApps engineers with a deep knowledge of our platform and experience from many real-world projects.

Development and Deployment Assistance

Our development and deployment assistance offerings ensure developers are able to build apps that deliver a return on investment in no time:

Application Kick-Start

Our engineers work with developers to accelerate their understanding and proficiency in the use of the platform. This service consists of several sessions, covering the following topics:

Use case discovery
Data modeling
App architecture design
Architecture design for external system integration
Collaborative development

Co-Development Sessions

Our engineers work hand-in-hand with developers to build specific application features. Sessions cover topics such as:

Data model design
Application design
Collaborative development
CloudCode design and development
Integration design and development

Proof of Concept Development

Our engineers assist developers in building a proof of concept application in order to demonstrate the viability of a specific application use case. Customers may choose to either work with our engineers, or we can build your proof of concept for you.