Customer Support
Our support service levels provide you with the
confidence you need to run enterprise-grade apps.
Basic |
Standard |
Premium |
|
Technical Support |
Business Hours |
Business Hours |
24x7x365 Online Support for Severity 1 & 2 Incidents 2h Response Times 24h Resolution Times for Severity 1 Incidents 72h Resolution Times for Severity 2 Incidents |
|
Onboarding Session |
Onboarding Session |
Onboarding Session |
|
|
Community Forum |
Community Forum |
Community Forum |
|
|
Developer Helpdesk |
Developer Helpdesk |
Developer Helpdesk |
|
|
- |
Customer Success Manager |
Customer Success Manager |
|
|
- |
- |
Quarterly Business Reviews |
|
Platform Uptime |
99% |
99.9% |
99.95% |
Basic
Technical Support
Business Hours
Onboarding Session
Community Forum
Developer Helpdesk
Platform Uptime
99%
Standard
Technical Support
Business Hours
Onboarding Session
Community Forum
Developer Helpdesk
Customer Success Manager
Platform Uptime
99.9%
Premium
Technical Support
24x7x365 Online Support for Severity 1 & 2 Incidents
2h Response Times
24h Resolution Times for Severity 1 Incidents
72h Resolution Times for Severity 2 Incidents
Onboarding Session
Community Forum
Developer Helpdesk
Customer Success Manager
Quarterly Business Review
Platform Uptime
99.95%
A Few Of Our Happy Customers
